Refund Policy

All donations are gifts made voluntarily to Citizen Science Foundation, a charitable trust, with no conditions. Donors receive a tax receipt from Citizen Science Foundation at the time of the donation.

Refunds may be granted at Citizen Science Foundation’s discretion. Refunds are granted only in exceptional circumstances, and only when the funds have not been applied to an existing project. Some circumstances in which refunds might be granted include:

  1. The donation was made in error, was made in an incorrect amount or the selected charity was not the charity intended by the donor,
  2. The donation was not authorized by the donor, or
  3. The donor’s circumstances have changed materially, for instance if the donation was made from the proceeds of a sale on eBay that has been cancelled and refunded.

Donors with exceptional circumstances such as these may contact our Community Care Team to request a refund.